Privacy Policy
We built HoCloud with privacy in mind. This page explains what we (HoCloud, “we”) collect, why, and your choices.
1) No-Logs Commitment
When connected, we do not log your browsing content, DNS queries, or streaming activity. HoCloud does not inspect or store the traffic you send through our proxy.
2) What We Collect
- Account basics (optional): Email address for account creation, receipts, and support. If you subscribe via App Store/Play, payment data is processed by Apple/Google, not us.
- Purchase/entitlement data: Subscription/receipt status to unlock premium features.
- Diagnostics (optional): Crash logs and performance signals to improve stability (no content of your traffic).
- Server operations: Aggregated health metrics (uptime/latency). Not tied to individual users’ activity.
Note: Apple and Google may collect their own anonymous analytics under their policies.
3) How We Use Data
- App functionality: Account authentication, purchase validation, session operation, fraud prevention, and support.
- Diagnostics: Improve stability and measure performance.
- Customer support: Respond to help requests you send us.
We do not sell data, use it for ads, or track users across apps/websites.
4) Sharing & Third Parties
We may share limited data with trusted providers (e.g., email delivery, crash reporting) bound by confidentiality. We may disclose information only if legally required or to protect our rights and safety.
5) Security
We use modern encryption, access controls, and monitoring. No system is flawless; help protect yourself by keeping your device updated and using a strong passcode.
6) Retention
We keep account and subscription data as long as needed for your service and legal requirements. Diagnostics are retained only as necessary for troubleshooting.
7) Your Rights
Depending on your region (e.g., GDPR), you can request access, correction, deletion, or portability of your personal data. You may also restrict or object to some processing.
Contact us at support@hocloud.vip to exercise your rights. We may ask for account/email verification.
8) Children
HoCloud is not directed to children under 13 (or the minimum age in your region). We do not knowingly collect personal data from children.
9) Changes
We may update this policy for product, legal, or operational reasons. The updated date appears at the top; material updates will include notice.
10) Contact
Questions or privacy requests: support@hocloud.vip